Search
English EN

Residences Concierge Guest Services

Canada
Published 2 months ago
ID #767
Seller did not upload any pictures Seller did not upload any pictures
Free
Residences Concierge Guest Services
Canada,
Published 2 months ago

Description

COMPANY:

The St. Regis Toronto

Here's To Your Journey with Us

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

The St. Regis Toronto, located at 325 Bay Street, Toronto, Ontario, M5H 4G3 is currently hiring a Residences Concierge Guest Services.

Responsibilities include:

Respond to Residence owners'' and their guests'' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors, and implement into the key track system.
Answer, record, and process all calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem.
Understand and assist with owners'' reservation services (HRS).
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
Assist with Bell/valet services for owners when requesting for their vehicles.
Perform Lobby Ambassador tasks.
Review shift logs/daily memo books and document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Adhere to the highest standards of The Ritz-Carlton service excellence.
TO APPLY:
To apply now, go to: https://jobs.marriott.com/marriott/jobs/19169996?%3Flang=en-us/

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Quote Job Reference: 19169996

Additional information

Job type: Full-time
Advertiser Type: Professional

 

Contact seller

    Seller's picture
    Company
    Registered on 17. Sep 2019
    Allowed extensions: png,gif,jpg,jpeg.
    Maximum size: 2Mb.

    Comments

    Question? Need more information? Want to ask question? Add new comment...
    Ask questions related to this listing only.
    Comments are moderated.
    Add new comment
    Free
    Contact seller No phone nuxxxx

    Seller's info

    Seller's picture
    Company
    Registered on 17/09/2019

    Listing location

    Canada